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Q: What does Monster Medic® do?
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A: Monster Medic® is a progressive US based manufacturer of global emergency patient transport devices.
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Q: What is the mission of Monster Medic®?
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A: Our mission is to offer products that are industry first and are only the best in innovative design and technology, which we believe will make our customers’ job safer and more productive.
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Q: How and when was Monster Medic® founded?
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A: Monster Medic® was founded by Jaime Reed in January 2006 based upon his experience in the industry and his vision to incorporate technology in the EMS marketplace.
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Q: How and where can we see your products demonstrated?
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A: A section of this website contains a list of our planned exhibits for 2009 throughout the country where you can see the products demonstrated in person. If this is not convenient, you can register for a web based demonstration conducted by one of our sales representatives or be considered for a demonstration at your location.
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Q: How can I get further information or talk to someone live about your products?
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A: A Monster Medic® EMS Transport Specialist is available to answer your questions or address your requests for additional information between the hours of 8:00am and 5:00pm Central Time, Monday through Friday at 877-4BIGEMT. You can also submit your questions or request for information via email through the Contact Us section of this website.
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Q: Can I trade-in my current product as part to upgrade to a Monster Medic device?
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A: Yes, we will consider trade-ins as part of our commitment to serving our customers. This program is specific to each customer and may result in our contribution of your trade-in to disadvantaged countries.
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Q: How do Monster Medic® products compare to competitive products currently in the marketplace?
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A: POWERMED-X®, COREMED-X™ and STAIRCARE® each contain unique product features first offered to the marketplace. A competitive cross-reference matrix of our Innovation in Action product line features and benefits has been included in this website.
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Q: In general terms, what is Monster Medic’s® warranty policy?
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A: A detailed description of our warranty policy is included in our user manuals. To summarize, our policy is a parts and labor warranty from manufacturing non-conformances that affect product performance and customer satisfaction for three years after date of delivery except for expendable components, i.e., batteries, mattresses, restraints, IV poles, storage nets, storage pouches, oxygen bottle straps and other soft goods, which have a one year limited warranty.
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Q: What is Monster Medic’s® Return Policy?
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A: Subject to obtaining an authorization number from Monster Medic® customer service and other conditions, unused and undamaged power and manual cots and stair chairs, along with accessories, may be returned up to 180 days of shipment. Prior to 45 days after shipment Monster Medic® is responsible for all charges. A customer refund check or credit will be issued in full. Prior to 90 days after shipment a customer refund check or credit will be issued net of a 10% restocking fee. Prior to 180 days after shipment a customer refund check or credit will be issued net of a 20% restocking fee. Please contact our customer service department at 877-4BIGEMT for complete information on our return policy and details if your product is damaged or modified.
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Q: Does Monster Medic® offer a leasing program?
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A: Monster Medic® has a network of financing companies able to make our products available to you under favorable payments structures, including deferred payment arrangements. Please contact our finance department at 877-4BIGEMT to get further information.
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Q: Why choose Monster Medic® to address your patient transport device needs?
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A: We at Monster Medic® believe that innovation, superior design and functionality will be transitional factors in the EMS marketplace. With POWERMED-X®, COREMED-X™ and STAIRCARE® underpinning our Innovation in Action launch you will be assured of being at the forefront of advancement in your industry.
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